Residenial Brochure Page 4

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You have questions. We have answers.

Here are some commonly asked questions. If you have

additional questions

, please contact your

representative. You can also visit our website at

www.cousinsusa.com

, or call us at 954.792.6650.

What is the best time to move?

It’s always best to try to avoid the summer and month-end. These are the busiest times in the moving industry.

How long does it take to move?

Each move is unique. There are lots of factors that affect timing – distance, size of move, the type of service

you need. Your

Cousins USA Moving & Storage

/Stevens representative will help develop a move plan that

works best for you.

When should I call?

Ideally, you should call four to six weeks prior to your move. The more lead time you provide, the better we will

be able to implement your move plan.

Is Stevens Worldwide Van Lines a licensed moving company?

Yes. Moving companies operate under the U.S. Department of Transportation and local state departments of

transportation and receive operating authority numbers.

Stevens operates under USDOT 72029.

Is a moving estimate required?

Yes. A signature is required for all moves. Any additional services requested at the time of your move will also

require a signature.

How much will my move cost?

It depends.

Charges for long-distance relocations

are based on the weight of your goods and the distance they

will travel. The total cost of your move will include the transportation cost in addition to any additional fees for

“Full Value” Coverage (see below under “Residential Protection in Transit”) as well as other services.

What is a tariff?

The household goods tariff is a pricing structure for companies

providing interstate transportation of household goods. Each moving

company determines its own rates and publishes its own tariff.

What is the “High Value Inventory Form”?

This is to protect your special, high value belongings, which

are considered to have a value exceeding $100 per pound. To

ensure that these items are not limited to minimum liability,

you must list your valuable possessions on a “High Value

Inventory Form.”

How and when do I pay for my move?

All charges must be paid in cash, by credit card or with a

money order, cashier or traveler’s check before your

belongings are unloaded.

Am I protected against loss or damage?

Under the terms of the Uniform Household Goods Bill of Lading

(the receipt for your goods and part of the transportation

documentation given to you by Cousins USA Moving &

Storage/Stevens), you may choose from our

“Full Value” plan or

the “Basic” plan.

Loss or damage must be reported at time of

delivery of your goods on the inventory sheet in order for a claim

to be honored.