Posted on by Joe Pollio

Don’t Get Scammed on Your Fort Lauderdale Move: Red Flags to Watch For

Moving to or within Fort Lauderdale should be an exciting new chapter, not a nightmare filled with hidden fees and vanishing belongings. Unfortunately, moving scams are a persistent problem, and knowing how to spot the red flags can go a long way when trying to avoid these pitfalls of the moving experience.

Here in sunny South Florida, legitimate movers work hard to provide excellent service. But there are also unscrupulous operators who prey on unsuspecting individuals. Being informed can save you significant stress, time, and money.

7 Red Flags to Watch Out For:

 

1. Extremely Low Estimates (Too Good to Be True):

If one quote is drastically lower than all the others you receive, be highly suspicious. Scammers often lure you in with a rock-bottom price, only to inflate it with “unexpected” charges once your belongings are on their truck – essentially holding your goods hostage. Always get multiple written estimates to compare.

 

2. No In-Home or Video Inspection:

A reputable moving company will insist on a thorough in-home or virtual survey of your belongings before providing a binding estimate. This allows them to accurately assess the weight, volume, and specific needs of your move. If a company gives you a firm quote sight-unseen over the phone or email, it’s a major red flag. They’re likely setting you up for a price hike later.

 

3. Demanding Large Upfront Deposits or Cash Payments:

While a small “good faith” deposit might be required by legitimate movers, be very wary of companies asking for a large percentage of the total cost upfront, or insisting on cash payments or wire transfers. Reputable movers typically accept credit cards or checks, providing a traceable record of your payment, and often collect payment upon delivery.

 

4. Lack of Licensing and Insurance Information:

All interstate movers must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a USDOT number clearly displayed on their website and vehicles. For moves within Florida (intrastate), movers must register with the Florida Department of Agriculture and Consumer Services (FDACS) and carry specific insurance. If a company can’t readily provide proof of valid licensing and insurance, walk away. You can verify their credentials on the FMCSA and FDACS websites.

 

5. Generic or Vague Communication:

Does the company answer the phone with a generic “Movers” instead of their full business name? Do they use vague language, avoid answering specific questions, or pressure you to sign quickly without reading the contract? These are all warning signs. Professional movers will be transparent, responsive, and provide clear information.

 

6. Blank or Incomplete Contracts:

Never, ever sign a contract with blank spaces or vague terms like “additional fees may apply.” A comprehensive contract should clearly outline all services, itemized costs, pickup and delivery dates, payment terms, and liability coverage. If they pressure you to sign an incomplete document, refuse. Take photos of every page you sign.

 

7. Poor Online Reviews or No Online Presence:

Do your homework! Check reviews on multiple platforms like Google, the Better Business Bureau (BBB), and Angie’s List. Be wary of companies with overwhelmingly negative reviews, a history of unresolved complaints, or suspiciously few reviews for a company claiming to be established. Conversely, be cautious of an abundance of generic, glowing reviews that seem perfect. Many of the large moving scam operations that have been exposed were proven to be counterfeiting reviews and purchasing these testimonials for various sites. 

 

What to Do If You Suspect a Scam:

If you encounter any of these red flags, trust your gut. It’s better to be safe than sorry. Here’s who to contact:

  • Florida Department of Agriculture and Consumer Services (FDACS): For intrastate moves (within Florida), you can file a complaint online at https://www.google.com/search?q=800helpfla.com or by calling 1-800-HELP-FLA (435-7352).
  • Federal Motor Carrier Safety Administration (FMCSA): For interstate moves (across state lines), you can file a complaint online or call 1-888-368-7238.
  • Better Business Bureau (BBB): File a complaint and check the company’s rating and customer reviews.
  • Broward County Consumer Protection Division: For issues with businesses located in Broward County, you can file a complaint online or call 311.

Moving can be challenging, but by being an informed consumer and knowing the signs of a scam, you can ensure your Fort Lauderdale move is a smooth and stress-free experience.