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Customer Reviews

  1. I was struggling a lot to find a moving company that could accommodate my personal schedule+old apartment pick-up truck schedule+new apt available time slots for the freight elevator. Despite short notice, Cousins USA managed to successfully move in all my furniture within less than a week of reaching out to them! Steve was extremely helpful in coordinating everything so that the move went smoothly and all my stuff was moved out/in within 2 hours. The 3 movers were quick, efficient, and super friendly. Thanks again guys, I’m sincerely grateful for all your help!

    05/23/2018

    5 / 5 stars

  2. Hi Steve,
    I just want to say your guys were outstanding. It will be great to sleep in my own bed tonight.
    Regards,

    04/17/2018

    5 / 5 stars

  3. Good afternoon,
    Today, I had 3 excellent movers at my home…
    I would like to request: John, Johnnie, Coy on Tues, April 10th for my move into [my new home].
    Thank you!

    5 / 5 stars

  4. Steve,
    I wanted to tell you how great your guys were. John, Jose and Greg. I hope the A Team can be dispatched to Jupiter on the other end. Thanks for a great job. Please let Clement know as I have moved and may not have his card handy any longer.

    5 / 5 stars

  5. This is the second time using Cousins Moving and Storage. This was a one day move from one house to the next. Isiah was very caring and professional, He followed up with me all the way until the furnitures were picked up delivered and set up at my new house. The three individuals who did the moving were business-like. They were careful to wrap my furnitures, load them in the truck, secure and transport them safely. Nothing was broken, only a small cratch observed to a piece of the furniture which was not worth complaining about. The cost was a bit pricey but it was worth it. I am happy I used this company and will use them again or recommend them to anyone who needs a moving company.

    4 / 5 stars

  6. The team of movers was prompt and professional. I was very pleased with the service.

    4 / 5 stars

  7. I was very pleased with the service. Your workers were very cooperative & very friendly & willing to do any tasks that I asked. Will recommend very highly.
    Thanks again,

    4 / 5 stars

  8. We had a good experience with Cousins USA, movers came on time and did the job within the time frame they told us, our belongings arrived with no damage, also the staff was very nice and friendly, definitely will do business with them again

    5 / 5 stars

  9. Hi Lori, I just wanted to let you know that your crew was fabulous. They were efficient, careful, friendly and very helpful. I would recommend these guys and your company to anyone and everyone. Thank you,

    5 / 5 stars

  10. Excellent job of loading! Guys couldn’t have been nicer! Very professional and worked very hard!

    5 / 5 stars

  11. I was extremely happy with my experience with Cousins. This was a move I did not want to make and I had been dealing with a lot of medical issues. When Brian came to my place to give me an estimate, he was very nice and understanding. The movers did an excellent job, led by Dudley, and everything got to my new place safe and sound. I had many boxes of fragile and cherished items and every one of them were intact. Cousins was also several hundred dollars cheaper than the other mover I had gotten a quote from – and Brian explained the reasons for the price being a little higher than expected, starting with it being a Summer move, something I had not realized effected the price. I will definitely use Cousins for my next move.

    5 / 5 stars

  12. This was our first time with Cousins USA and my husband and I were very pleased with their service. The movers got to our place right on time and moved everything in a quick, but careful manner.

    They were professional and very diligent! Based on this experience, I would surely recommend them.

    5 / 5 stars

  13. This was a great moving experience, from the initial quote appointment to the very end. They finished exactly at the time they had estimated and charged exactly what was estimated. Very professional and honest movers. Highly recommend Cousins.

    5 / 5 stars

  14. I found Cousins to be reliable and careful with my prize possessions. The movers arrived 15 minutes early (unusual for Florida) and they moved carefully and consistently in packing and moving everything.

    5 / 5 stars

  15. My husband and I first used Cousins for our personal move and were so happy with the experience. I am a Realtor and have since referred several of my clients to Cousins for their moves. I appreciate the high level of customer service.

    5 / 5 stars

  16. This is the third time we’ve used Cousins to move and we couldn’t be more impressed. No price gauging, no shadiness, just some very nice, extremely hard working people who go out of their way to make your move successful. I just can’t say enough about these people. They treated my belongings with care, they gave me options on how I could save money. With all the horror stories you hear, I would recommend this company to everyone I know! Professional. courteous, friendly, helpful, – just phenomenal!

    5 / 5 stars

  17. This is the second time I’ve used Cousins – one local, one long distance. The movers are on time, professional, careful and courteous. I once used another mover based on price and it was horrific. Go with who you trust – that’s Cousins.

    5 / 5 stars

  18. I used Stevens on my move to Orlando for work and loved their service. The driver was on time, friendly and very helpful! Now I know who to refer my friends to. Thanks Stevens!!!

    5 / 5 stars

  19. We wanted to let you know what a pleasant experience your men made happen for us as they packed and unloaded our belongings, moving us from Boynton Beach, FL to Ocala FL, February 20th – February 25th. Each and every gentleman that was in our home here and there was gracious, accommodating and so professional. It was a very stressful time for us and they helped ease that stress with their manner and professionalism. We would recommend Cousins USA Moving & Storage/Stevens Worldwide Van Lines to anyone moving near or far!

    5 / 5 stars

  20. I had the best guys moving my furniture.

    5 / 5 stars

  21. Thanks for everything. Guys were great. Move went very well. I will post feedback for you in the next few days. Also wanted to let you know that the movers forgot 3 blankets on the TV’s and piece of glass.

    Let me know how you want to handle getting them back to you.

    5 / 5 stars

  22. The crew you sent were lovely. They were polite, professional and extremely accommodating. Our experience with your company, particularly yourself and Steve was an easy, stress less and lovely experience. As, people who have never stored furnishing before, let along in another country we are extremely satisfied with all your services and would not hesitate to recommend your company.

    5 / 5 stars

  23. The whole crew outdid themselves…Artie, Mr Miller everybody was so efficient. I would highly recommend them. So happy I chose this moving company. They were fabulous!!!!

    5 / 5 stars

  24. They did an excellent job on the move. Thank you so much. They were courteous and efficient. Will definitely refer you more business.

    5 / 5 stars

  25. We are writing to let you know that the movers you sent us, Edward, David, Keith and Eric were fantastic!

    Everything from start to finish ran smoothly under Edward’s supervision.
    These four movers were delightful, respectful and hardworking, and we were left feeling 100% satisfied.
    We hope to have the same team available to us when we move to our new home.

    5 / 5 stars

  26. Our move went extremely well today thanks to the crew you sent lead by Eddie. They were very polite and hard-working. I’d also like to put in a good word for Artie who helped guide me from the beginning. I will highly recommend Cousins to anyone facing the daunting task of moving! Thanks for everything!

    5 / 5 stars

  27. Thank you for your good service and a special thank you to Eddie and his crew for their hard work on a hot Sunday to move us safely. We appreciate it and certainly recommend you.

    5 / 5 stars

  28. They did an excellent job. Very friendly and helpful. We were very impressed with the two men who came to pack up our things. They were very helpful and quick. We were able to leave that day instead of the next. Everything they packed arrived with no breakage.

    5 / 5 stars

  29. thank you for your fine service.
    the staff rated a ten- very nice and efficient.
    thank you once again.

    5 / 5 stars

  30. Last Saturday, Cousins moved us to our new household in Coral Springs and my wife and I wanted to take a moment to compliment the team of movers that helped us – Eddie, James, and Keith.

    The things we really appreciated:

    They showed up on time.

    They were friendly, respectful, courteous and helpful.

    They were very professional and really hard working.
    Most importantly, they had a great attitude and kept things friendly and good hearted throughout the whole process.

    We just wanted to say thanks very much for sending such a great team to help us with our move!

    Best Regards,

    5 / 5 stars

  31. Cousins did a great job, great price, movers were great getting us out of old house and into new and our washer and dryer still work fine J, over all 5 out 5 stars.

    Thank you,

    5 / 5 stars

  32. Thank you Steve, just recovering from the brutal day of moving on Friday. Your men were outstanding. They worked very hard and it turned out the be a very long day for the four men.

    Pleaese pass it on, they were plaeasant, accommodating, and honest. I strongly feel if you want keep good employees working in an orginzation, they should be recognized for exceptional services.

    Thank you,

    5 / 5 stars

  33. I want you to know that our move to St. Augustine was an amazing experience thanks to your crews headed by Mr. Kingsley from Stevens. His workmen were polite courteous and experienced.

    They were a pleasure to entrust our furniture and artwork and fine accessories to!

    We told them if and when we move again we want the same crew. Mt Kingsley the driver. Maurice, Tony, Lloyd and Jason, that loaded the truck in Pembroke Pines. I cannot express how happy we were to use Cousins/Stevens. We have several friends that are planning the same move and we have already recommended you and your company.

    We still have lots of unpacking to do but when all is said and done, you, your company, Mr Kingsley and his assistants are amazing. I will call You to thank to personally. In the meantime I congratulate you on your team!

    5 / 5 stars

  34. I must say that working with your team has been a pleasure, and I can’t say enough about your on premise team. Edward did a superb job of managing and packing and the physical move.

    The level of customer service exceeded my expectations throughout my relationship with your firm.

    Please refer to call on me as a reference at any point in the future.

    Happy Thanksgiving to you and yours.

    Best regards

    5 / 5 stars

  35. It has been a month since we moved and I am just getting around to letting you know that the team you sent out under the supervision of Kingsley were excellent (Kingsley, Ron and Vernon were exceptional and the young man whose name I cannot recall was very hardworking and polite). They were professional and extremely diligent. The weather did not cooperate with us and it took longer that expected. They did not complain but persevered for the two days they were with us.

    The weather caused them to work late into the night on both days. As I have unpacked and put things away I have found several moving blankets – which I am sending back to you via USPS. They were either hidden underneath things or inside of some of the larger boxes to protect the contents. Please do not blame them for leaving them behind because it was so dark when they left and they worked so hard to get everything into the house and garage despite the weather.

    My compliments to you for having an excellent team of movers!

    Thank you!

    4 / 5 stars

  36. Hi Steve, Once again I would just like to let everyone know down at COUSINS MOVERS what a enjoyable experience this company has made our past two moves. As you are quite aware of by now, our family has chosen COUSINS to move our homes with so many moving company’s in the south Florida area it’s not easy to choose a reliable and respectable moving company especially with all the nightmare that take place in the south Florida area with senior citizens as you know my mom is 83 so before I decided to select a moving company for her family I thought it would be best to do my due diligence on movers in the Boca Raton area after hours of reference calls and information I obtained from the B.B.B. COUSINS MOVERS was the company I went with do to it’s AAA rating by the B.B.B. what was more important to me was the way your past customers. So if you can please reach out and till the gentlemen who moved our family we say thank you it would mean a lot to my mom and thanks again Steve. COUSINS has made our past nightmares a thing of the past.

    5 / 5 stars

  37. Great experience, thanks for your patience and professionalism.

    5 / 5 stars

  38. The guys did a great job. They worked hard, efficiently & were very professional. I was very impressed with them. Thank you.

    5 / 5 stars

  39. I couldn’t find enough words to describe how competent, personable, and just plain all around great packing crew was. They are certainly a huge plus to my satisfaction with Stevens (Cousins). The crew appeared on time, did their job efficiently and worked well together. Couldn’t have asked for a better experience. There is nothing I can suggest to improve the service provided. We are more than satisfied with all aspects of the move. This is the second move we’ve made Stevens. We were so pleased with our first experience, we didn’t expect the second to be as good. And it wasn’t. It was even better! We would certainly recommend Stevens to friends who are moving. Thank you for taking the hassle out of what could have been a very trying experience.

    5 / 5 stars

  40. Fred, Coy and Vern are a great team they did an outstanding job picking up and delivering our stuff. No Damages!!

    5 / 5 stars

  41. Thanks very much, you guys did a great job.

    5 / 5 stars

  42. I just wanted to say Thank you so much for your services. Your guys were great. They were very careful and accommodating to me and my son’s needs. As I told them I will definitely recommend your company to anyone who is in need of movers. Take care and Thanks again.

    4.5 / 5 stars

  43. I felt that I needed to write to you and let you know how EXCELLENT the move when on Saturday. The guys were extremely careful and polite and made what is normally a nerve-racking experience, a relaxed pleasure. I was so pleased that I gave them a 200.00 tip.

    5 / 5 stars

  44. Thank you very much for the short notice and work your men did. I appreciate all the hard work.

    5 / 5 stars

  45. Brian and moving group deserve recognition for their professionalism and follow thru. Most professional move we have experienced and we have moved several times due to my profession.

    5 / 5 stars

  46. Excellent service!! Wonderful representatives of your company!!

    5 / 5 stars

  47. Great team! John and his men did a great job, and they were so nice to work with as well. Thank you!

    4.5 / 5 stars

  48. Hi Lori,

    Just wanted to drop you a short note exoresssing my appreciation for 3 of your workers on the job they did for my daughter and son-in-law in their moving and packing. Their names are Dudley O., Lloyd C. and Johnie H. Each man could not have been nicer. They were professional, each has a great attitude and each did a great job. You can be proud to have each man as you employees.

    5 / 5 stars

  49. Hi Isaiah,

    Wonderful move! The crew, John, James and Marece were courteous and did everything I asked of them. James was the best. He went out of his way to accommodate my husband and I. I am very grateful. Thank you again, Cousins.

    5 / 5 stars

  50. Hi Isaiah,

    Well first off I was very nervous being a woman here alone with movers. All I’ve heard is horrible stories about moving companies that is so far from the truth on what happened to me. Harry and Rob treated me like I was family better than family like we have been friends for 20 years. They were hard-working they put everything together for me they did not stop I truly had a wonderful experience with your company. I will recommend you from here to the cows coming home. Thank you for hiring people like Rob and Harry thank you thank you thank you.

    Peace,

    5 / 5 stars

  51. Hi Steve,

    We still have no internet or phone in Loxahatchee but I wanted to tell you how great your movers were…so accommodating and pleasant to be around. Once I have Internet access at home (I am in a library here) I promise to write a good review for your company. Thanks agian for making this move such a stress-free experience, from beginging to end.

    5 / 5 stars

  52. Hi Steve,

    I just wanted the thank you for a job well done. The three guys you sent did a fantastic job and couldn’t have been more helpful, accommodating and courteous. I will happily recommend Cousins USA to my friends.

    5 / 5 stars

  53. Hi Fran,

    I wanted to tell you thanks for assisting me with my move. Additionally, Robert and his team were phenomenal. They were courteous, efficient and knowledgeable. A move is never easy but they made it much more pleasurable than I ever expected. I will definitely let my office and clients know about your A+ service. Again thanks!

    5 / 5 stars

  54. I must say that the woman that was sent out to conduct an estimate was very professional, courteous and educated me quite a bit. My experience was thankfully much different than what I’ve heard about moving companies. The men were pleasant and the woman that did my estimate made me feel at ease and with reason. Everything she promised was delivered. I would be happy to recommend Cousins.

    5 / 5 stars

  55. Dear Lori,

    “Our 3rd move with Cousins was fantastic, as expected. We had the same happy, helpful, professional crew and the entire move went off without a hitch. It was enjoyable seeing the same guys 3 days in a row, they were so nice and a real pleasure to be around. They even treated our 4 year old son like he was a real part of their team (as he was insistent on helping)!
    Thank you again, they made our move non-stressful!!”

    Have a great day!

    5 / 5 stars

  56. Dear Isaiah,

    “It is with great pleasure that I write a most appreciative and sincere testimonial on behalf of Cousins Moving and the three gentlemen that made my move a surprising success. After living in my prior home for nearly twenty years I was very apprehensive about moving. Face it, everyone hears horror stories about moving companies. However, mine was surprisingly different. I met with a wonderful representative by the name of Fran who carefully looked at all of my possessions, made constructive suggestions, and gave me an accurate estimate of the cost of my move. The three movers, Eddie, Johnny, and Tony were great. They arrived on time and were friendly, careful, and efficient. Everything was wrapped and unwrapped beautifully and treated with the utmost care. They worked very hard from 9am to 2:30pm. Everything was assembled and placed exactly where it needed to be. I highly recommended them and when and if I have to move again I will be calling them again.”

    5 / 5 stars

  57. “I just wanted to take some time out from putting our things away, to thank you and your crew for a smooth move. I was very worried about our move from West Palm beach to Groveland Florida. You and your crew took the worry away. You delivered what you promised. The price never changed. Even When I was unsure when our belongings should be delivered, you were patient and told me to not worry.
    The crew you sent Tony, Carl, Howard, Eddie and Rod were very professional and helpful. None of our furniture or belongings were damaged and all was delivered in a timely manner.
    Brian Maguire kept in touch with me before the move to be sure we were on track and he was right, you are a very Good Moving Co. He delivered boxes and tape as promised.
    I will gladly and highly recommend Stevens Worldwide Van Lines (Cousins USA) to all my friends and family.

    5 / 5 stars

  58. Dear Mr. C. Pollio

    “I just wanted to drop you a little note to say, Thank You. I was very impressed with your company and the high level of professionalism I encountered. I was told one price and at the end paid that. You hear horror stories sometimes about moving companies so I was delighted when I found one as honest and friendly as Cousins.
    I can not remember all the names of the movers that picked up my furniture but along with them and the movers, Eddy and Freddy, who re-delivered my furniture they all did a great job. They were friendly, professional, courteous, and handled my belongings as if they were their own.
    Thank you all for your assistance.”

    One happy mover,

    5 / 5 stars

  59. To: Clemente Pollio

    “Rarely do I have time to write a thank you note, but today I have to. In the last three weeks, I have moved my family 200 miles to Melbourne and a week later 200 miles back to Miami. I need you to know that dealing with your company and your staff has been a surprise and delight. You can’t imagine the horror stories I have heard about moving companies and unethical practices. Your company has disproved this reputation and you should know that I tell and will tell my great moving experience with Cousins Moving, story many times. Better yet, I can prove it wasn’t a fluke because I moved twice and both times your staff was professional, courteous, friendly, ethical, honest, helpful, kind. I don’t know what methods you choose to hire your staff or if you have a special training program, whatever it is it works! Congratulations. Know that your staff made you look great!”

    Thank you again,

    5 / 5 stars

  60. Dear Clement:

    “This letter is to thank you for running the only moving company I can confidently recommend to people. Consumers really take a chance hiring a moving company these days. Unscrupulous business practices and fly-by-night companies dominate this field, but Cousins is obviously serious about pleasing customers and staying in business for a long time.
    As you probably remember, you moved me out of my condo in Inverrary and, on very short notice, into storage due to Hurricanes Rita, Katrina, and Wilma. When my furniture and belongings arrived in Coral Springs on time and for the exact price you quoted me, it was a relief. That’s why I asked Cousins to move me again today. I felt like I got excellent value for the money you charged.
    When you came to my home to give me an estimate, you said that you were interested in treating people right so they would recommend you. You really put your money where your mouth is. Feel free to use me as a reference in the future.”

    Sincerely,

    5 / 5 stars

  61. To: Clemente Pollio

    “Please find enclosed a check in the amount of $5029.28. Your bill for $4479.28 is part of the check. The balance of $550 is for the men who actually moved our company. I am not only speaking for myself, who has had personal experience with your company, but for Runo, Randy and Brian Smith, the owners of Heritage Carpet & Tile. They were pleased, not only with the time spent and efficiency of your men, but with their willingness to do whatever they could to make our move a good experience. You of all people know that moving can be overwhelming.
    Please give Boris, Carlos, Leon, Rob & Eddie the $100 we discussed and $25 each to Deter and Devon.
    Thank you again for your service. When they are ready to move what is left in the Deerfield warehouse and offices, I will let you know.”

    5 / 5 stars

  62. Dear Clemente,

    “We are writing this letter to thank you so much for your service through our move. We had never used a large Van Line for moving before. We were a little scared of what my happen, (hidden costs, etc).
    But, to let you know, we have never had such a great move. We were so pleased with your people, and the way they treated our possessions. You were so right on with your prices, no hidden cost, you were so up front with us.
    Our move from Florida was on time, and our relocation to Georgia was right on time. We couldn’t have asked for better service.
    All our possessions were in order, and nothing was broke during the process. And to end it all, at the end, we received a small refund! We will recommend you to anyone we run across that is moving. We just want you to know how grateful we are for the care you took in moving us and on price also! Thank you so much. All your guys were great too!”

    Sincerely,

    5 / 5 stars
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