Survey Confirmation - Cousins USA Moving and Storage

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3.8

Ronald Paine

19:29 12 Nov 19

The team of 3 movers showed up early and did a timely move from our previous residence but near the completion of that part of the move the subject of tipping was brought up several times and again while I was signing paperwork. This was before they started toward our destination. I tipped $50 and was asked if I didn't have another $10 so they could split it evenly between the 3 men, I did not give the additional $10. At the destination one of the men knocked over a portable radio / CD player and it broke into pieces, no offer to make an adjustment. When all was done they had me sign papers and went to their truck only to call me and ask me to come down to the truck and presented me with a bill for an additional $232 because they apparently did not estimate the time correctly. When I spoke to Lori she just made one excuse after another. Never again..!!!read more

Glen Parnell

18:28 07 Oct 19

HORRIBLE - do NOT use this company. They have no backup assistance crews to assist, I had to sleep on the floor my first night due to fact one of drivers got sick and they stuck all my stuff in one room could not even open the front door and just left me stranded. They also gave me incorrect phone numbers who they claimed (the drivers) was coming to assist me to just leave. I would never recommend or use them again, BEWARE of companies that have no backups after 5pm and will leave you stranded .read more

Debby Katz

15:01 02 Oct 19

A very, very, VERY positive experience. Great estimator, fair price, flexible and patient with all out concerns. The moving team arrived on time: Vernon, Daniel and Germaine , were professional, friendly and courteous, and took the time needed to wrap and protect our wonderful furnishings tightly and securely,Cousins having ascertained at time of contract just what special handling was required. Everything arrived without damage in the time promised, all was meticulously moved in and placed just right. In a week or so we are scheduling another, separate move with them of a garage full of commercial power machines / tools, more precious to my husband than the furniture is to me :-) I recommend this company without reservation.read more

Elliot Kaplan

16:54 14 Sep 19

Excellent professional, clean, courteous, careful, prompt, English speaking crew. I would gladly recommend Cousins USA Moving & Storage to friends and family. It was a pleasure watching them work. They even taught me how they were able to tear the tape by hand. They did a great job and I'm very happy.read more

Andrea Corn

15:02 26 Aug 19

I can highly recommend Cousins Moving Co. I had a very positive experience moving out of a large house into a condo and having to send part of my furniture to 3 different locations. This move took 6 days as furniture was moved to three different locations; a house, an office, and in a condo with a small elevator. I was very impressed by the workers, especially their impressive packing of my crystal and china and other collectibles. The move went very smoothly and their men were professional and courteous. Moving is a stressful experience, but I can attest that Cousins did an excellent job which helped alleviate this experience.read more

Marian Andrea Greaves

14:44 13 Aug 19

Kareem, David and Jose truly was an A+ Team. This team worked tirelessly for 12 hours on my local move. I requested packing of my artwork and I could not have asked for better service. They packed the art using thick paper and custom boxed the artwork such that it was like breaking into a tank as I unpacked them. 😁 My furniture had a lot of glass pieces, some movable and others incorporated into the furniture. This team packed my movable glass and protected the immovable glass such that there was no damage. They also disassembled and reassembled my furniture pieces that needed this service. They removed table legs and other impediments that might have caused issues with wall or furniture damage. This is my 3rd move with Cousins and this team is by far the best team...EVER!! Thank you Kareem, David and Jose and thank you Cousins Moving for hooking me up with your best!!!read more

Saba Mehmood

18:55 03 Jul 19

We hired Cousin USA for a local move. They are really nice and professional. The process of getting the quote was smooth. They accommodated the changes I needed to make in the quote. The day of the move was good. The crew arrived on time. Professionally packed up our stuff and delivered it to our new home. They also assembled all the furniture. None of my stuff was damaged. Eddie and John were especially very nice. I highly recommend their service.read more

Karen Todaro

23:23 08 May 19

Best moving company ever. Great customer service, arrangements very precise. Movers very professional. I don’t want to move any more, but if I do they will be the ones that move me.read more

Gerald Hesselman

14:29 01 May 19

Very professional and fast. Helped move from West Palm to Orlando area. Both loading and unloading the truck was quick and efficient. The three man crew did a great job. I would highly recommend them for anyone that needs to move.read more

Kari Roundy

14:21 01 May 19

We have had a great experience so far. We just had our packing move out day 2 days ago. The team of four guys arrived on time and were very professional, friendly, and helpful. Harry, the leader and inventory manager, was very sharp and diligent. Now to just receive everything across the country!read more

Donna Marshall

18:03 09 Apr 19

From my engagement with the Senior Move Consultant, Steven, to the actual moving team of three, I had a great experience. The moving team was punctual and ready to get started. They assessed each room to create a start and ending point. All my furniture was properly protected and the unloading to set-up was all worth it. I've already recommended Cousins.read more

Scott

14:50 08 Apr 19

The move went smoothly and we had great support and a clear estimate. Essentially we were picked up on time, well packed, delivered on time, unpacked and assembled, no breakage. The team stayed until everything was right at our new home.read more

Wolf Bar

14:59 19 Jun 17

unprofessional do not respect their commitments thieves to avoid for sure

Annmarie Nieves

01:14 13 Jun 17

Delivery was a not good Some of my stuff was damaged Do not recommend

EDUARDO BUSTILLO

15:06 27 May 17

I am waiting for them to arrive. 2 hrs late. I call and I was told no worries they should be there with in 45 mi to hr. The driver just called and told me he was just dispatched and it will take another 50 mins. I can't believe this. I thought this was a good company and I have recommended it. I won't recommend it ever again.read more

tina buccellato

16:38 13 Sep 16

This company was the worst moving company I have ever dealt with and I paid premium price. Not only did they damage over $3,000.00 worth of valuables, but I am about to pursue small claims court because their response to what happened was laughable. Is is not the damage that I incurred, it is how the owner decided to handle it. By offering me $16.00. That's right - pennies for my damage not to mention that I was displaced when the truck didn't make my deadline to move leaving me homeless for days and then not even apologetic. I promise you, I used another company 30 days later to move my business and was able to get it done professionally and safely for half the cost! DO NOT USE THIS COMPANY!read more

Sheila Gothelf

22:06 24 Aug 16

I have used this company for my last 6 moves. This last move will be the last time I ever use them. Over an hour late, rude movers who damaged many of my items including my new wood floors. No one seems to care no return calls about the claim. When I call the people who handle this are not in. Yeah sure. If this is how they treat returning customers imagine how they treat first time ones. Very unprofessional and not worth the expensive pricing. If you care about your belongings hire another company.read more

Double Bubble Ice Cream

21:34 10 Jun 16

Do NOT hire these guys for your move! The most unprofessional company I've ever worked with. The worst customer service I've ever experienced. Not only did they bust up a bunch of my stuff in the move, they sent less guys than promised, dragged out the hours to pad their rate, and rudely refused to leave my house unless I paid more than what was originally agreed to. You would be wise to avoid hiring Cousins.read more

Karen Ronk

12:30 26 Sep 14

I was extremely happy with my experience with Cousins. This was a move I did not want to make and I had been dealing with a lot of medical issues. When Brian came to my place to give me an estimate, he was very nice and understanding. The movers did an excellent job, led by Dudley , and everything got to my new place safe and sound. I had many many boxes of fragile and cherished items and every one of them were intact. Cousins was also several hundred dollars cheaper than the other mover I had gotten a quote from - and Brian explained the reasons for the price being a little higher than I had expected, starting with it being a Summer move, something I had not realized effected the price. I will definitely use Cousins for my next move. read more

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Why Choose Us?

A+ Rating with BBB
Free Estimates
25 Free Boxes
30 Days Free Storage With Your Move
Family-owned/operated
Same-day service available for local moves
90% repeat customers
Serving Palm Beach, Broward and Dade area since 1996
Extra padding and protection included
Emergency move services
Free assembly and disassembly of furniture
Free Wardrobe Box Loans

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