Contact Us

Address

3551 NW 15th St. Lauderhill, FL 33311

Phone

Palm Beach: (561)368-8303 Miami: (305)567-1199

Email

info@CousinsUSA.com

Business Hours

Mon-Fri: 8:00am – 5:00pm Sat: 8:00am – 12:00pm

Cousins USA Moving & Storage

3.9

Based on 78 reviews

See all reviews Write a review

Kyle Jaden

16:00 15 Jun 20

Jesus GONZALEZ

13:39 17 Apr 20

I'm an Army Veteran Permanent and Totally Disabled, High Decorated with fourteen medals.Which had Cousins USA moving Company pickup my goods on... January 17,2019 and delivered at my new home the following day January 18,2019 at Port Saint Lucie FL. The employees were careless off loading that they damaged the material from my Captain chair, damaged the wood of the shoe rack and scratched the new wooden floor in the Master bedroom. Put in the claims for the damaged that was done by their employees and never received anything from their insurance Company. Plus they kept on giving me always a run around in regards of my claim. After one year and two months I still haven't received anything yet. This Company was well recommended at me and now I'm sorry that I made a contract with them. Because they didn't take the responsibility as a company should do in regards of the damages that were done at the point of the delivery date. There employees were so careless and plus expected for me to feed them.read more

Marinna Barros

20:09 07 Apr 20

Cremi Patel

15:17 07 Apr 20

service was good from start to finish, from the salesman to the movers!

William Giardino

14:44 26 Feb 20

David and his team arrived on time and immediately went to work. They were very thorough and the job was performed without any issues. They were a... pleasure to work with.read more

Gary Miller

18:43 21 Feb 20

Bruce Pace

15:40 29 Jan 20

Nice guys, hard workers. Polite and on time. I highly recommend the company without reservation; from the first contact pre-move to the planning... stage to actual move - all very very positive. They moved some VERY HEAVY large pieces of custom made furniture up a long flight of stairs working together to get the job done. Well done !!read more

Tommy Callihan

04:39 05 Jan 20

Pam Appel

09:48 18 Dec 19

I couldn't ask for a better mover. Honest and reliable, quick to respond to any questions. They packed and loaded everything with great care. I would... highly recommend them to anyone.read more

Robort John

12:55 15 Dec 19

I have moved so many times in my life - small moves around the corner and moves across oceans and the continent. I have hired movers for many of my... moves over the last decade and hands down - Cousins USA Moving and Storage are THE BEST movers I have ever hired. If I ever have to move again, I will absolutely absolutely absolutely use them.read more

Jessica Singh

12:54 15 Dec 19

Jacob Allie

12:52 15 Dec 19

I have used Cousins USA Moving & Storage twice and they have been fantastic!!! They're very quick, very strong, clean, prepared and ready for... anything . I highly recommend them. They're worth every dollar and they will make your move stress-free!!!!read more

Dennis Lange

16:17 08 Dec 19

Jorge Rivera

03:51 05 Dec 19

Excellent experience. Best Movers ever. They were on time , professional and courteous. They were careful to wrap everything and they handled... everything with care. They managed to get all the big heavy furniture down from the second floor with out damaging any walls or pieces of furniture. I highly recommend them. They were not the lowest offer but worth every penny. Dave and his crew deserve a raise.read more

bob etingoff

15:02 21 Nov 19

Worst moving company on the planet. Would not even give them 1/2 a star! In order to get this to post you HAVE to give at least 1 star. When they... moved us out of old house, they showed up late, with a much too small truck to hold all our belongings (which they packed), and with only 3 men, 1 of which did very little. At 4 pm the truck was full and they still had almost half the house not loaded! They left to go back to shop and get another truck. When they returned they only sent back 2 men. They did not leave my house until almost midnight and that was with me helping them put stuff on the truck! We used them to store everything while we waited for our new house to be completed. On the day of the move from storage to our new home, they promised to be at our house at 8 am. They showed up at almost 10. They did come with a large truck and with a crew of 4 guys. The crew was polite and worked hard. However, there was quite a bit of DAMAGE and some items completely missing. One item was a lass and mirror piece of art that we paid extra for them to 'crate' for protection. It was 100% damaged / destroyed. The company refused to refund anything (even the extra paid for the crate protection). They referred me to some outside 3rd party to file a claim that would pay $0.60 per pound per article...maybe. In other words, peanuts. DO NOT USE THIS COMPANY under any circumstances. This was a nightmare from start to finish.read more

Ronald Paine

19:29 12 Nov 19

The team of 3 movers showed up early and did a timely move from our previous residence but near the completion of that part of the move the subject... of tipping was brought up several times and again while I was signing paperwork. This was before they started toward our destination. I tipped $50 and was asked if I didn't have another $10 so they could split it evenly between the 3 men, I did not give the additional $10. At the destination one of the men knocked over a portable radio / CD player and it broke into pieces, no offer to make an adjustment. When all was done they had me sign papers and went to their truck only to call me and ask me to come down to the truck and presented me with a bill for an additional $232 because they apparently did not estimate the time correctly. When I spoke to Lori she just made one excuse after another. Never again..!!!read more

Manuel F Vivero

12:38 10 Oct 19

Great service and employees very care of your things. On time and diligents-

Glen Parnell

18:28 07 Oct 19

HORRIBLE - do NOT use this company. They have no backup assistance crews to assist, I had to sleep on the floor my first night due to fact one of... drivers got sick and they stuck all my stuff in one room could not even open the front door and just left me stranded. They also gave me incorrect phone numbers who they claimed (the drivers) was coming to assist me to just leave. I would never recommend or use them again, BEWARE of companies that have no backups after 5pm and will leave you stranded .read more

Debby Katz

15:01 02 Oct 19

A very, very, VERY positive experience. Great estimator, fair price, flexible and patient with all out concerns. The moving team arrived on time:... Vernon, Daniel and Germaine , were professional, friendly and courteous, and took the time needed to wrap and protect our wonderful furnishings tightly and securely,Cousins having ascertained at time of contract just what special handling was required. Everything arrived without damage in the time promised, all was meticulously moved in and placed just right. In a week or so we are scheduling another, separate move with them of a garage full of commercial power machines / tools, more precious to my husband than the furniture is to me :-) I recommend this company without reservation.read more

Elliot Kaplan

16:54 14 Sep 19

Excellent professional, clean, courteous, careful, prompt, English speaking crew. I would gladly recommend Cousins USA Moving & Storage to friends... and family. It was a pleasure watching them work. They even taught me how they were able to tear the tape by hand. They did a great job and I'm very happy.read more

Lisa Sheib

20:26 10 Sep 19

Andrea Corn

15:02 26 Aug 19

I can highly recommend Cousins Moving Co. I had a very positive experience moving out of a large house into a condo and having to send part of my... furniture to 3 different locations. This move took 6 days as furniture was moved to three different locations; a house, an office, and in a condo with a small elevator. I was very impressed by the workers, especially their impressive packing of my crystal and china and other collectibles. The move went very smoothly and their men were professional and courteous. Moving is a stressful experience, but I can attest that Cousins did an excellent job which helped alleviate this experience.read more

Saba Mehmood

18:55 03 Jul 19

We hired Cousin USA for a local move. They are really nice and professional. The process of getting the quote was smooth. They accommodated the... changes I needed to make in the quote. The day of the move was good. The crew arrived on time. Professionally packed up our stuff and delivered it to our new home. They also assembled all the furniture. None of my stuff was damaged. Eddie and John were especially very nice. I highly recommend their service.read more

George Garzon

14:39 13 May 19

Was recommended to Cousins USA from a close friend, I had a great experience with the team and they were very helpful with any questions my family... and I had about the moving process. This company will definitely have my business again!read more

Karen Todaro

23:23 08 May 19

Best moving company ever. Great customer service, arrangements very precise. Movers very professional. I don’t want to move any more, but if I do... they will be the ones that move me.read more

Angela Harrah

16:09 01 May 19

The best moving experience EVER!!!!..I didn't lift a finger,.fast ...efficient...nice ..polite..best service decision I've ever made...I will never... move without them again....read more

Gerald Hesselman

14:29 01 May 19

Very professional and fast. Helped move from West Palm to Orlando area. Both loading and unloading the truck was quick and efficient. The three man... crew did a great job. I would highly recommend them for anyone that needs to move.read more

Kari Roundy

14:21 01 May 19

We have had a great experience so far. We just had our packing move out day 2 days ago. The team of four guys arrived on time and were very... professional, friendly, and helpful. Harry, the leader and inventory manager, was very sharp and diligent. Now to just receive everything across the country!read more

Michael Sherman

14:49 15 Apr 19

Very helpful, courteous and thorough with our move. No damage to any of our furniture or belongings. Highly recommend.

Donna Marshall

18:03 09 Apr 19

From my engagement with the Senior Move Consultant, Steven, to the actual moving team of three, I had a great experience. The moving team was... punctual and ready to get started. They assessed each room to create a start and ending point. All my furniture was properly protected and the unloading to set-up was all worth it. I've already recommended Cousins.read more

Scott

14:50 08 Apr 19

The move went smoothly and we had great support and a clear estimate. Essentially we were picked up on time, well packed, delivered on time,... unpacked and assembled, no breakage. The team stayed until everything was right at our new home.read more

Alan Hollander

12:58 06 Apr 19

On time, fast,smooth would highly recommend this company

Jarret Berman

01:47 04 Mar 19

Do not use! They showed up with a truck that was not big enough for the move. They were very sloppy and 2 of my TV screens cracked and outside patio... furniture damaged. They didn’t properly place items in truck. Additionally damaged walls bringing furniture in! The owner Klem is a moron and had no apathy for what went on. The workers who came to my house were complaining about each other’s work. One worker was hemming and hawing about how much of a move there was.... so do yourself a favor do not use them.read more

JOHANNA MAZZEO

14:44 17 Jan 19

Joseph Di Girolamo

16:37 09 Jan 19

Melissa Flores

01:37 24 Dec 18

This is THE WORST! service of moving and storage I have EVER had!!!! I'm only giving one star because I have to in order to write a review. My... family and I had so much damaged furniture , boxes that were unloaded were all crushed and BEFORE they unloaded the truck they asked for a tip!!!!! Please DO NOT USE THIS COMPANY!!!! On top of that there are hidden fees and because they have already took in the furniture and boxes they charge you! My father had not signed and refused to sign an authorization form to charge is card and they next day THEY CHARGED HIS CARD WITHOUT AUTHORIZATION!!! Also, you only get a certain time frame to claim all broken and damaged things and if not they will not take responsibility for it. PLEASE DO NOT! Consider this company at all for any reason!!read more

Frank Scarpulla

16:06 07 Dec 18

Shawn Hunsberger

12:18 17 Oct 18

Hard workers and got the job done!!!! Thank you again for all that you did from packing up my home to moving all my stuff to my new home!!! Hard... work pays off, thank you again!!!!read more

Jon Jacobsen

20:10 03 Oct 18

Kisha Phillips

18:43 28 Aug 18

This all began June 2018. Let me begin by saying this is the moving company from HELL! Everyone that works there has some fancy title without a bit... of knowledge. They are not competent enough to move your suitcase from your porch to your trunk. This horror story started with the Co-Owner coming to my home to survey making notes of the number of boxes needed as well as taking into account the length of time it would take to pack and load. This was a military move so because the reputable companies were already booked we had no choice but to accept this incompetent company. It started with them confirming on a Friday to come and start packing on Monday. Monday came and no one had shown up by 12 so we called them. They told us they didn’t have us on the schedule. I asked to speak to the woman who confirmed with me on the Friday before. Then she comes on the phone saying she didn’t know what happened but wasn’t on the schedule and apologized. That’s when I looked them up on Yelp to see all the bad reviews and knew then this would not end well.Once they halfway packed up our home, because they didn’t bring enough wardrobe boxes, they were to return the next day finish packing and load our belongings on the truck. When they showed up I looked at the truck and knew it wouldn’t be big enough. My husband has been in the military 19 years so we are very experienced with moving and how it should be handled. About 6p that evening is when they realized the truck was too small and nothing else would fit. We called Clement, the “Co-Owner” on his cell and he said he doesn’t work in operations. We tried calling him back and didn’t answer the phone. So, this added another day for them to have to come out to bring another truck. After all of this you would think our nightmare would have been over but it had only just begun. They had our belongings for 4 weeks sitting somewhere in their facility because they didn’t have the crates that they should have had accepting a government contract. Therefore, they couldn’t get the weights to the transportation company that would actually move our things cross country. Everyday we, the transportation company and the military liaison would call them only to be given an insincere apology and just say our shipment is next and that it’s moving season. They cost us over $2000 because once we reached our destination we had to stay in a hotel for 7 days and stay another 2 weeks in an empty home causing us to have to eat out daily. Our things should have been here when we arrived because we took 1 ½ weeks to drive from Florida to California. Some “Senior Operations Consultant” who always answers the phone told me they have been in business 25 years and I laughed. We have notified every military/government department that handles government moves and let them know that this company is not competent, capable, or professional enough to move anyone or anything anywhere. If you don’t want to end up spending extra money or being completely stressed out DO NOT HIRE THIS COMPANY!!read more

Phyllis Meyer

15:33 28 Aug 18

Our Moving experience was tremendous from office personal to the packers and movers everyone was professional. They showed up on time did everything... that they said they would do. I would highly recommend they to everyone for their next move.read more

Maria L. Perez

02:26 27 Jul 18

I hired Cousins USA and the company exceeded my expectations. Job well done! Professional, friendly, capable, careful with my fragile pieces. I can... not say enough good things about this company. I have referred all my family and friends and would never use anyone else. Thank you very much for going well beyond my expectations!read more

Nancy Westberry

01:47 27 Jul 18

Had a wonderful experience. I was so afraid after reading all the horror stories people had moving with moving companies. I received a... recommendation for Cousins from a neighbor. He was so right! They came to the house to see what I had, gave a price and arranged a pick up date. The crew showed up just a little late but they were so efficient the had me packed and out in no time. I can't say enough how great they were..above and beyond my expectations. They arrive at my destination when they said they would and we're unpacked quickly. I would use them again if I move. Thank you COUSINS for being trustworthy! !read more

jp2345 jp2345

15:43 29 Jun 18

I had used Cousins for years, and had to move quite a few times, the movers themselves were great but the pricing, billing, lying, mis quoting was... enough for me, will never use them again.read more

M SP

17:09 28 Jun 18

DO NOT WORK WITH THESE CON ARTISTS, THEY WILL SCHEME YOU AND QUOTE ALL KINDS OF BS, AND NEVER REFUND WHAT THEY OWE!!!!!! NEVER AGAIN!

Ryan Dreyer

22:13 04 Jun 18

STAY AWAY FROM THIS COMPANY!My mother and I just hired them to move from Davie to Weston yesterday. We've moved over 20 times and it was, by far,... the worst moving experience of our lives. They were supposed to show up at 9 am but didn't arrive until 3 pm! When they finally started loading things into their truck they realized they didn't have enough room for everything because they had someone else's stuff already in there! But instead of apologizing, the guy in charge accuses us of lying about how much stuff we had (even though we walked him through the house twice). He then begins yelling at my mother and physically walking towards her. Keep in mind, this was a huge guy and a small elderly lady. I was getting ready to have to fight this man but luckily cooler heads prevailed. At this point, we're so exhausted from this ordeal, we tell him we're going to just hire another company. So instead of losing business, they go about rearranging things in the truck to make it all fit. I kid you not, they start (literally) cramming things in like you would with a garbage can that's full but you're too lazy to take out the trash so you push down as hard as you can to make more room. The truck was so stuffed, half of our things spilled out as soon as they opened the truck at the new house, damaging all the frames of the paintings. We noticed they didn't even bother to wrap the paintings and they were all completely scratched. They finally unload all the stuff at 8 pm! We were so tired of dealing with their nonsense, we tell them just to dump it all in the garage and we'll do the rest ourselves. As the guy is walking back to his truck, he says "What? No tip?". COMEDY GOLD! All in all, we weren't done unpacking until 2 am. Ridiculous. If I could give zero stars I would and I'll be talking to my contact in the Better Business Bureau tomorrow about this company. They should not be allowed to continue operating. I'm not surprised by their low rating. STAY AWAY FROM THIS COMPANY!read more

Nina Legrand

16:12 23 May 18

I was struggling a lot to find a moving company that could accommodate my personal schedule+old apartment pick-up truck schedule+new apt available... time slots for the freight elevator. Despite short notice, Cousins USA managed to successfully move in all my furniture within less than a week of reaching out to them! Steve was extremely helpful in coordinating everything so that the move went smoothly and all my stuff was moved out/in within 2 hours. The 3 movers were quick, efficient, and super friendly. Thanks again guys, I'm sincerely grateful for all your help!read more

Paul Eschbach

17:11 14 May 18

I was canceled on 1 hour after the movers were supposed to arrive. This Company cost me thousands of dollars and did NOTHING to make up for it. NEVER... use this Company under any circumstance, you will regret it.Update: FRAUD! This is a scam! Do not give them your credit card information.Update: Still the same response, "we'll get back to you". I am now filing a complaint with the better business bureau and if I do not see results soon, I will be taking legal action.read more

Placido Spaziani

16:40 30 Apr 18

Three movers arrived on time and were very friendly. I was kept inform of everything that they were going to do. I was moving out of my 2 bedroom... home and placing my belongings into storage. My belongings were placed into the unit very nicely and stacked very neatly. I was very happy that everything worked out well..read more

Dawn Ovokaitys

19:00 18 Apr 18

Cousins USA performed a Commercial Relocation for us. They were on time and on budget. In addition there were some items that a Rigging Company... needed to be used and they provided the name/# of that company. Highly recommend them! They provided great service.read more

Next Reviews

Why Choose Us?

A+ Rating with BBB
Free Estimates
25 Free Boxes
30 Days Free Storage With Your Move
Family-owned/operated
Same-day service available for local moves
90% repeat customers
Serving Palm Beach, Broward and Dade area since 1996
Extra padding and protection included
Emergency move services
Free assembly and disassembly of furniture
Free Wardrobe Box Loans

View Interactive Brochure
Making Moving Easy

Contact Us

Address

Phone

Email

Business Hours

Get a Free Estimate!